This entire area must be maintained by the Circulation Staff and that includes you. It is expected that all items from headphones and phone chargers to professors reserves are returned to where they belong and in a neat and tidy manner. The circulation supervisors checks this area regularly and has high expectations as to its organization and maintenance.
This is very important! If you are not seeing the Manage Patron Services or Return Items tabs check your location in Alma. If you are not at the Reserve Desk it will not allow you to check things out!
Make sure to use the 001 login at Computer #1 and do no Main Circulation functions under this login.
Professor’s Course Reserves are shelved alphabetically by Professor’s last name. Please try to keep them in order.
When looking for a reserve book if you do not find it right away look around where it belongs, don’t just give up (it is not uncommon to find a Guenther in the Guignard’s or McEvoy in the Mayo’s)
Take your time when returning the books to keep the shelves tidy and in order.
Customer Service Moment: Try to help the students figure out what book they are looking for. Ask them questions, if they do not know their professor’s name ask them what class it is, you might actually know.
Keep in mind the book is often not there because it is checked out, if that is the case let the student know that they can try back later.
As always if they need further assistance ask someone – if she is available ask Nichole – she processes all the reserves and has a pretty extensive knowledge about what is or isn’t on reserve. You can also send them to the Information Desk where they may be able to provide further services to the student.
CHECKING OUT A COURSE RESERVE WITH A FINE.
First and foremost, let’s make sure we are checking in every laptop.
7 Day Laptops cannot be checked back out to a patron if there are none on the shelf, so please check.
If there is something wrong with a laptop upon its return. Fill out a Laptop Trouble Ticket. They are in the red folder at the reserve desk.
Headphones & Study Room Keys
Check them in- please make sure you are checking these items in otherwise students get undeserved fines. This is a huge part of customer service and I need you to do your part.
Final note – Please tell patrons how long they can have each item. Because the loan periods vary it is important to make the distinction verbally.
It is imperative you know what to do if a professor comes in wanting to put items on or take items off of reserve.
To put items on reserve…
To remove an item from reserve…
Put the reserve cards with a note in the Circulation Supervisor's Inbox