You, as a Circulation Desk Assistant, are at the forefront of the library – the first person seen when entering the building; the first point of contact. As such, it is of utmost importance that customers come first and that they are assisted to the best of your ability. Personal work will only be permitted when you are not assisting patrons or completing work related tasks. If you are unable to assist a patron, it is imperative that you redirect them to someone who can.
General greetings of patrons are expected, this does not mean you must say hi to every person who walks by, but be aware and acknowledge the people who are coming and going.
There are certain questions that student assistants are now allowed to address. In that case, you are to either contact your supervisor, send the patron to the Information Desk or call the Information Desk to have the librarian come to the Circulation Desk.
You are expected to do all of the following:
You should not do any of the following:
Additionally, if you are uncomfortable with a situation or feel that you may be in danger, contact your supervisor or the Information Desk immediately.
You are responsible for answering the phone in a professional manner should it ring during your shift – “North Hall Library, this is [ N A M E ], how may I help you?”.
To place a call on hold:
*DO NOT JUST SIT THE PHONE DOWN ON THE DESK*
To transfer a call:
The phone numbers you will need to know are by the phone as well as these instructions.
This is the number one problem/complaint about student assistants at the Circulation Desk. Please follow the guidelines listed below.