Desk Log Instructions - You must fill this out for everything you do!
Any and all patron interactions should be logged via the desk log. To log an interaction:
Answers the questions on the page ( we are ignoring the pre-defined entry drop down at the top)
Question #1 : Where are you? - You are at the Circulation Desk
Question #2 : Who are you serving?
Question #3: This one is just for you!
Question #4: This is really important, did you send the patron to the Information Desk or the Stacks Desk, if so Click Yes
Question #5: Source of the question. You only have two answers, In Person or Phone.
Question #6: What type of question are you answering?
Library Support: This is when you are doing your job, getting reserves, checking out books, faxing taking fine payments etc..
University Support.: Is it a question about the University (D2L, Where is the bookstore)?
Directional: Did you tell someone how to get to the bathroom, did you tell them where the printers are?
Computer Support: Are you helping someone format a word document, log into the Wifi?
Question #7: Length of question. This is pretty self explanatory. One important thing here is that if you were helping several people in a row, checking in a huge pile of books you do not need to log in each item or patron, but extend the length of the question to reflect the time spent.
Question #7: READ Scale: You will either choose 1 or 2 - Directional questions are all 1 and everything else you do is 2.
Finally you just need to hit submit - if you hit submit and clear it will clear the information. I recommend using this feature and changing a few parameters each time.
Here is the full image of the desk log, the only thing I didn't cover was the Gate Count - you can ignore this entirely.